Privacy Policy — How lukebd Collects, Uses, and Protects Your Personal Data

1 Information We Collect

lukebd collects personal data from you in several ways — directly when you register and use the platform, automatically through your interactions with our services, and in limited cases from trusted third parties involved in payment processing or identity verification. The categories of personal data we may collect are set out below.

1.1 Registration and Account Data

When you create a lukebd account, we collect the information you provide during the registration process. This includes:

• Your full legal name as it appears on your government-issued identity document;
• Your date of birth, which is used to verify that you meet the 18+ age requirement;
• A valid email address used for account communications and support;
• A username and encrypted password of your choosing;
• Your mobile phone number, used for account verification and security notifications;
• Your residential address in Bangladesh, required for identity verification purposes.

1.2 Identity Verification (KYC) Data

In order to comply with our know-your-customer (KYC) obligations and to prevent underage gambling and financial fraud, lukebd may require you to submit documentary evidence of your identity at any stage of your account lifecycle. Documents we may request include a copy of your National Identity Card (NID), passport, or other government-issued identification. Copies of these documents are stored securely and used solely for the purpose of verifying your identity and age.

1.3 Financial and Transaction Data

To process deposits and withdrawals, lukebd collects and retains records of your financial transactions on the platform. This includes the mobile financial service account reference (e.g., your bKash or Nagad account number), transaction amounts, timestamps, and transaction reference numbers. lukebd does not store full payment credentials beyond what is necessary to process and reconcile transactions or to investigate disputes.

1.4 Usage and Technical Data

When you access the lukebd platform, we automatically collect certain technical information about your device and browsing behaviour. This may include:

• IP address and approximate geographic location derived from IP data;
• Device type, operating system, and browser type and version;
• Pages visited, game sessions initiated, time spent on the platform, and click-path data;
• Session start and end timestamps and login history;
• Error logs and diagnostic information generated during your use of the platform.

This technical data is collected primarily to ensure the platform operates correctly, to detect and prevent fraud, and to improve our services over time.

1.5 Communications Data

If you contact lukebd's support team by email or through any support channel, we retain records of that correspondence including the content of your messages, the date and time of contact, and any resolution steps taken. This data is used to handle your query, improve our customer service quality, and maintain an audit trail of support interactions.

2 How We Use Your Data

lukebd processes your personal data for specific, defined purposes. We do not use your data for any purpose that is incompatible with the reason for which it was originally collected. The primary purposes for which lukebd processes personal data are described below.

2.1 Marketing Communications

lukebd will only send you promotional emails, bonus notifications, or marketing communications if you have expressly opted in to receive them during registration or at a later point through your account settings. You may withdraw your consent to receive marketing communications at any time by updating your notification preferences in your account dashboard or by contacting us at the support email address listed in the footer of this page. Withdrawal of marketing consent does not affect the processing of data for other purposes such as account management or legal compliance.

2.2 Automated Decision-Making

lukebd may use automated systems to detect fraudulent activity, identify patterns consistent with bonus abuse, or flag accounts for compliance review. Where an automated process results in a significant decision affecting your account — such as a temporary restriction or bonus void — you have the right to request a manual review of that decision by contacting our support team. Automated systems are used as a tool to assist human review, not to replace it entirely in consequential decisions.

3 Data Sharing & Disclosure

lukebd does not sell, rent, or trade your personal data to any third party. We share personal data only in the limited circumstances described below, and only to the extent necessary for the specific purpose stated.

3.1 Payment Service Providers

To process deposits and withdrawals, lukebd shares the minimum necessary transaction data with the mobile financial service providers you use, including bKash, Nagad, Rocket, and Upay. These providers act as independent data controllers for their own services and are subject to their own privacy policies and regulatory obligations under Bangladeshi financial law.

3.2 Game Content Providers

The casino games available on lukebd are supplied by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you play a game on the lukebd platform, a session identifier and game-play data may be transmitted to the relevant game provider's servers to facilitate gameplay and calculate outcomes. These providers are contractually required to handle such data securely and to use it only for the purpose of providing the game service.

3.3 Identity Verification Services

lukebd may engage third-party identity verification providers to assist in KYC checks. Where your identity documents are submitted to such a provider, they are bound by strict data processing agreements and may not use your data for any purpose other than verifying your identity on lukebd's behalf.

3.4 Legal and Regulatory Disclosure

lukebd may disclose your personal data to law enforcement agencies, regulatory bodies, financial intelligence units, or courts when required to do so by applicable law, court order, or legitimate legal process. Where permitted by law, we will notify you of such a disclosure request, unless doing so would compromise an ongoing investigation or is otherwise prohibited.

4 Cookies & Tracking Technologies

The lukebd platform uses cookies and similar browser-based technologies to ensure the platform functions correctly, to remember your session preferences, and to analyse how players use the platform so that we can improve our services. A cookie is a small text file placed on your device by a website; it does not execute code and cannot carry viruses.

4.1 Types of Cookies Used

4.2 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings at any time. Most modern browsers allow you to view, block, or delete cookies stored on your device. Please note that disabling strictly necessary cookies will prevent you from logging into your lukebd account and may significantly impair the functionality of the platform. Disabling analytics or functional cookies will not prevent you from using the platform but may mean that certain preferences are not remembered between sessions.

5 Data Security Measures

lukebd takes the security of your personal data seriously and implements a range of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, disclosure, alteration, or destruction.

5.1 Technical Safeguards

• SSL/TLS Encryption: All data transmitted between your device and the lukebd platform is encrypted using SSL/TLS protocols, preventing interception of your data in transit.
• Password Hashing: Your account password is never stored in plain text. lukebd uses industry-standard cryptographic hashing algorithms to store passwords, meaning that even lukebd personnel cannot read your password.
• Access Controls: Access to systems that hold personal data is restricted to authorised lukebd personnel and is granted on a strict need-to-know basis. All access is logged and subject to regular review.
• Server Security: Platform servers are maintained in secure data centre environments with physical access controls, intrusion detection systems, and regular vulnerability assessments.
• Session Management: User sessions are automatically expired after a period of inactivity to reduce the risk of account access by unauthorised parties sharing the same device.

5.2 Reporting a Security Concern

If you believe your lukebd account has been accessed without your authorisation, or if you have identified a potential security vulnerability on the platform, please contact our support team immediately at the email address shown in the footer of this page. lukebd treats all security reports as high priority and will investigate promptly. We ask that you do not publicly disclose any identified security vulnerability until lukebd has had a reasonable opportunity to investigate and remediate the issue.

6 Data Retention Policy

lukebd retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, to comply with applicable legal and regulatory obligations, and to resolve any disputes that may arise from your use of the platform.

6.1 Active Account Data

For as long as your lukebd account remains open and active, we retain all account registration data, KYC documents, transaction records, and game activity logs. This data is essential for us to provide the service, manage your account, and honour any obligations arising from your use of the platform.

6.2 Post-Closure Retention

Following the closure of your lukebd account — whether initiated by you or by lukebd — we retain certain categories of your personal data for a defined period for legal and compliance reasons:

• Financial transaction records are retained for a minimum of five (5) years from the date of the transaction, in accordance with financial record-keeping requirements.
• KYC and identity verification documents are retained for a minimum of five (5) years from the date of account closure.
• Support and correspondence records are retained for a minimum of two (2) years from the date of last contact.
• Self-exclusion records are retained for the duration of the self-exclusion period plus five (5) years, to prevent re-registration in breach of a self-exclusion commitment.

After the applicable retention period has expired and there are no outstanding legal or compliance reasons to retain your data, lukebd will securely delete or anonymise your personal information so that it can no longer be attributed to you as an individual.

6.3 Anonymised Analytics Data

Anonymised and aggregated platform usage data — from which individual players cannot be identified — may be retained indefinitely for the purpose of ongoing platform analysis, product development, and reporting. This data does not constitute personal data and is not subject to the retention limits described above.

7 Your Privacy Rights

As a player on the lukebd platform, you hold a set of rights in relation to your personal data. lukebd is committed to honouring these rights in a timely and transparent manner. To exercise any of the rights described below, please contact our support team at the email address displayed in the footer of this page, clearly stating your request and the registered email address associated with your lukebd account.

7.1 Right of Access

You have the right to request a copy of the personal data that lukebd holds about you. Upon receipt of a verified access request, lukebd will provide you with a summary of your personal data in a readable format within a reasonable timeframe. We may ask you to verify your identity before fulfilling an access request to ensure that data is not disclosed to an unauthorised party.

7.2 Right to Rectification

If any of the personal data lukebd holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update certain account information directly through your account dashboard. For information that cannot be amended through the dashboard — such as name changes supported by documentary evidence — please contact our support team.

7.3 Right to Erasure

You may request the deletion of your personal data in certain circumstances — for example, if you close your account and the data is no longer necessary for the purpose for which it was collected. Please note that this right is subject to our legal obligations to retain certain data categories as described in Section 6. We will inform you of the extent to which a deletion request can be fulfilled given applicable retention requirements.

7.4 Right to Object to Marketing

You have the right to object to receiving marketing communications from lukebd at any time. You may exercise this right by updating your notification preferences within your account settings or by contacting our support team. Objection to marketing does not affect the lawfulness of any communications sent prior to your objection, and it does not affect your right to receive transactional communications related to your account.

7.5 Right to Data Portability

Where lukebd processes your personal data on the basis of your consent or in performance of a contract, you have the right to request that we provide your data in a structured, commonly used, machine-readable format so that you may transfer it to another service provider. Please contact our support team to submit a portability request.

8 Updates to This Policy

lukebd reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable legal requirements, or platform functionality. The effective date displayed at the top of this document indicates when the current version came into force.

When we make material changes to this Privacy Policy — meaning changes that significantly affect how we collect or use your personal data — we will notify you by sending a notification to the email address registered to your lukebd account, and by posting a prominent notice on the lukebd platform for a reasonable period following the update. Your continued use of the lukebd platform after the effective date of a revised Privacy Policy constitutes your acknowledgement of the updated terms.

We encourage you to review this Privacy Policy periodically so that you remain informed about how lukebd is protecting your personal information. If you have any questions about this Privacy Policy or about our data practices in general, please do not hesitate to contact our support team at the email address shown in the footer below.